Shipping policy

Last updated: August 30, 2026

Thank you for shopping with QuickHeartCo. This Shipping Policy explains order processing, shipping charges, delivery estimates, tracking, and what to do if a shipment is delayed, damaged, or returned.

Shipping Destinations

Available shipping destinations are determined by the delivery address entered at checkout.

Some products, particularly large or oversized items, may have geographic or carrier restrictions. If we cannot ship an item to your address, we will contact you and issue an appropriate refund for the unavailable item.

Shipping Charges

Most products include free standard shipping to eligible addresses within the United States.

If shipping charges apply because of the product, destination, size, weight, or selected delivery method, the available charge will be displayed at checkout before payment is completed.

Additional charges may apply to remote locations, restricted destinations, oversized items, or special delivery requirements when disclosed before the order is completed.

Order Processing

Processing time may vary by product, warehouse, availability, destination, holidays, and order volume.

The estimated processing or delivery information shown on the product page, during checkout, or in your order confirmation is an estimate and not a guaranteed delivery date.

Orders containing multiple products may be processed and shipped separately.

Delivery Estimates

Delivery times begin after the order has been processed and transferred to the carrier.

Delivery estimates may be affected by:

Carrier delays
Severe weather
Holidays and peak shopping periods
High order volume
Remote delivery locations
Incorrect or incomplete addresses
Transportation disruptions
Natural disasters or emergencies
Other circumstances outside our reasonable control

QuickHeartCo cannot guarantee an exact delivery date.

Separate Shipments

Products may ship from different fulfillment locations. An order containing multiple items may arrive in separate packages and on different dates.

You may receive more than one tracking number for the same order. You will not be charged additional shipping solely because an order is divided into multiple shipments unless an additional charge was disclosed and accepted at checkout.

Order Tracking

When tracking information becomes available, it will be sent to the email address provided with your order.

Tracking may take several business days to begin showing movement after a label is created.

Please contact quikheartco@gmail.com and include your order number if:

The tracking number appears to be invalid
Tracking has not updated for more than seven business days
The shipment has not arrived within the estimated delivery period
The carrier marks the package as delivered, but you cannot locate it

We will review the available tracking information and contact the appropriate shipping party when necessary.

Accurate Shipping Information

Customers are responsible for providing a complete and accurate:

Recipient name
Street address
Apartment, suite, or unit number
City, state, and ZIP code
Telephone number
Email address

Please review this information carefully before submitting your order.

If you notice an error, contact quikheartco@gmail.com immediately. Address corrections and order cancellations cannot be guaranteed after processing or shipment has begun.

QuickHeartCo is not responsible for delivery failure, additional charges, or loss caused by an incorrect or incomplete address provided by the customer.

P.O. Boxes and Restricted Addresses

Some large, heavy, or oversized products cannot be delivered to P.O. boxes or certain restricted addresses.

If the selected carrier cannot deliver to the address provided, we may request an alternative physical address or cancel and refund the affected item.

Large and Oversized Products

Certain furniture, garden beds, planters, shelving units, and other large products may require special handling.

The carrier may contact you using the telephone number provided with your order. Please ensure that your contact information is accurate and monitor tracking updates.

Before ordering, confirm that the product dimensions are suitable for the intended delivery location, entrances, gates, stairs, elevators, and assembly area.

Unless expressly stated otherwise, standard delivery does not include assembly, installation, placement inside the home, removal of packaging, or removal of an existing item.

Delivered Packages

When tracking shows that a package has been delivered:

Check the delivery location, porch, garage, side entrance, mailroom, and surrounding area.
Ask household members, neighbors, building staff, or property management whether they accepted it.
Review any delivery photograph or notice provided by the carrier.
Contact the carrier using the tracking number.
If the package still cannot be located, email quikheartco@gmail.com.

A carrier’s delivery scan may occasionally appear before the package is physically delivered. Please allow a reasonable period for the carrier to complete delivery.

Damaged Packages or Products

Inspect the package and product as soon as possible after delivery.

If an item arrives damaged, broken, defective, incomplete, or incorrect, contact quikheartco@gmail.com promptly and no later than 30 days after delivery.

Include:

Your order number
A description of the problem
Photographs of the outer packaging
Photographs or video clearly showing the damage or issue
A photograph of the shipping label
Photographs of all items and parts received

Keep the product and original packaging until we provide instructions. Do not discard, assemble, modify, repair, or return the product before receiving instructions if doing so could prevent verification of the claim.

Approved claims may be resolved with replacement parts, replacement merchandise, a return, or a refund, depending on the circumstances and product availability.

Lost or Severely Delayed Shipments

If tracking has not updated for more than seven business days, or the actual transit time exceeds the estimated delivery period by 10 days or more without a valid carrier update, contact us for an investigation.

Depending on the verified circumstances, product availability, and carrier findings, the resolution may include continued delivery, replacement, or refund.

Exceptional events such as severe weather, public holidays, emergencies, natural disasters, or widespread carrier disruptions may require additional investigation time.

Packages Returned to Sender

A package may be returned because of:

An incorrect or incomplete address
An inaccessible delivery location
Repeated unsuccessful delivery attempts
Failure to collect the package
Refusal of delivery
Carrier restrictions

If a package is returned because of information or actions attributable to the customer, reshipping charges and return-related costs may be deducted from an approved refund where permitted by law.

Please do not refuse delivery or ask the carrier to return an order without first contacting QuickHeartCo. Refusing delivery does not automatically qualify an order for a refund.

Order Changes and Cancellations

Contact quikheartco@gmail.com immediately if you need to change or cancel an order.

We will try to assist, but changes and cancellations are not guaranteed once processing begins. An order that has already shipped must be handled under our Refund Policy.

Returns

Do not send merchandise to the address printed on the package unless QuickHeartCo provides that address in the return instructions.

Products may ship from different fulfillment locations, and the correct return address may be different from the shipping origin shown on the package.

Returns sent without prior authorization may not be accepted. Please review our Refund Policy or contact us before returning any item.